Privacy policy

At SPECIES, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information:

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

Order Information:

  • Products purchased

  • Payment details (processed securely via third-party gateways)

Technical Information:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and support

  • Improve our website and customer experience

  • Detect and prevent fraudulent transactions

We may also use your information for marketing communications (via email, SMS, or WhatsApp) in the future. You will always have the option to opt out.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience

  • Understand user behavior

  • Improve website performance

We may also use tools such as Meta (Facebook/Instagram) tracking pixels to run and optimize advertisements.

4. Sharing Your Information

We do not sell your personal information.

However, we may share your data with trusted third parties such as:

  • Payment gateways (for secure transactions)

  • Logistics partners (for order delivery)

  • Marketing and analytics tools (for improving our services)

These third parties only access the data necessary to perform their functions.

5. Data Security

We take reasonable precautions to protect your personal information and ensure it is not misused, accessed, or disclosed without authorization.

All payments are processed through secure and trusted payment gateways.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data (subject to legal obligations)

To make such requests, please contact us using the details below.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with immediate effect.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

📧 darwin@species.ltd
📞 +91 8796326111

By using our website, you agree to the terms outlined in this Privacy Policy.