FAQ's
When will my order be shipped?
Orders placed before 8:00 AM are usually shipped the same day. Orders placed after that are shipped the next business day.
How long does delivery take?
Delivery timelines depend on your location:
- 3–5 business days for metro cities
- 4–7 business days for the rest of India
Do you offer free shipping?
Yes, we offer free shipping on all orders across India.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS/email.
You can also track it anytime from the Track Order section on our website.
Do you deliver across India?
Yes, we ship pan India.
What if my order is delayed?
Delays can happen due to high demand, festivals, or courier issues. If your order is taking longer than expected, feel free to contact us and we’ll assist you.
What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (COD)
Is Cash on Delivery (COD) available?
Yes, COD is available across most serviceable pincodes.
Are my payments secure?
Yes. All transactions are processed through secure and trusted payment gateways. Your payment information is never stored or shared with us.
Will I receive an order confirmation?
Yes, you will receive an order confirmation via SMS/email once your order is successfully placed.
Can I cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to cancel it. Please contact us as soon as possible.
What is your return policy?
We offer a 7-day return window from the date of delivery.
Are returns free?
Yes, returns are completely free, and we arrange a reverse pickup.
How do I request a return?
You can contact us via email or phone, and we’ll guide you through the process.
How will I receive my refund?
Prepaid orders → refunded to original payment method
COD orders → refunded via UPI
How long do refunds take?
Refunds are processed after the returned product is received and inspected. Timelines may vary depending on your payment method.
Can I exchange a product instead of returning it?
Currently, we do not offer direct exchanges. If needed, you can return the product and place a new order.
What items are not eligible for return?
Products that are:
- Used or worn
- Without original tags
- Damaged after delivery due to misuse
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos/videos.
We recommend recording an unboxing video for faster resolution.
How can I contact SPECIES?
To reach us :
Email us at darwin@species.ltd
WhatsApp us at +91 8796326111
What are your support hours?
We typically respond within 2 hours on business days.
I entered the wrong address. What should I do?
Contact us immediately. If your order hasn’t been shipped yet, we’ll update it.
When will my order be shipped?
Orders placed before 8:00 AM are usually shipped the same day. Orders placed after that are shipped the next business day.
How long does delivery take?
Delivery timelines depend on your location:
- 3–5 business days for metro cities
- 4–7 business days for the rest of India
Do you offer free shipping?
Yes, we offer free shipping on all orders across India.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS/email.
You can also track it anytime from the Track Order section on our website.
Do you deliver across India?
Yes, we ship pan India.
What if my order is delayed?
Delays can happen due to high demand, festivals, or courier issues. If your order is taking longer than expected, feel free to contact us and we’ll assist you.
What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (COD)
Is Cash on Delivery (COD) available?
Yes, COD is available across most serviceable pincodes.
Are my payments secure?
Yes. All transactions are processed through secure and trusted payment gateways. Your payment information is never stored or shared with us.
Will I receive an order confirmation?
Yes, you will receive an order confirmation via SMS/email once your order is successfully placed.
Can I cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to cancel it. Please contact us as soon as possible.
What is your return policy?
We offer a 7-day return window from the date of delivery.
Are returns free?
Yes, returns are completely free, and we arrange a reverse pickup.
How do I request a return?
You can contact us via email or phone, and we’ll guide you through the process.
How will I receive my refund?
Prepaid orders → refunded to original payment method
COD orders → refunded via UPI
How long do refunds take?
Refunds are processed after the returned product is received and inspected. Timelines may vary depending on your payment method.
Can I exchange a product instead of returning it?
Currently, we do not offer direct exchanges. If needed, you can return the product and place a new order.
What items are not eligible for return?
Products that are:
- Used or worn
- Without original tags
- Damaged after delivery due to misuse
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos/videos.
We recommend recording an unboxing video for faster resolution.
How can I contact SPECIES?
To reach us :
Email us at darwin@species.ltd
WhatsApp us at +91 8796326111
What are your support hours?
We typically respond within 2 hours on business days.
I entered the wrong address. What should I do?
Contact us immediately. If your order hasn’t been shipped yet, we’ll update it.
